Many business applications, such as CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning), continue to build on the functional silo approach where each application caters for only the part or silo of the business that it is aimed at and hence offer improvements purely within that silo’s operating remit. Many of these applications now have the workflow capabilities to automate the routing of tasks to the different types of people within their primary user base. The introduction of these capabilities has helped these solutions drive some significant departmental productivity gains. However, when business needs require access outside of the main user base or sharing information with other applications, costs and technical challenges increase. From a workflow perspective, this requires integrating new users and other applications into the environment. This is more than a technology challenge—it is a business challenge since the core application was not designed for this type of use. In most cases, these solutions have failed due to significantly higher than expected implementation costs or major user experience issues.

IMS|evolve provides end-to-end Business Process Management (BPM) through its unique technologies. The focus is on managing the efficiency and effectiveness of business processes throughout the organisation and from end-to-end, by modelling, automating, managing and optimising any business process. By addressing end-to-end business processes, the IMS|evolve Framework cuts across departments, applications, and users. The application of the IMS|evolve Framework within companies immediately delivers not just return on investment, but new levels of visibility, accountability, and predictability for the business helping it towards its strategic goals with a scalable platform for the future.