IMS|evolve can provide for their customers access to their own 24/7/365 UK-based Performance Centre. Staffed with toolset experts that can help support its implementation in a number of ways, this Centre can provide the following services:

Continual performance monitoring of customer assets through access to the IMS|evolve toolset

First line asset alert notification procedures to help reduce the impact of failures and degrading asset performance

Training and support for users at all levels - group, one to one, web based, telephone and in house sessions

First Line Support for technical and non technical issues and queries

Escalation Procedures implemented, communicated and managed to ensure that the customer is kept continually informed

Continual performance assessment of the the total environment through the implementation of the Improve and Sustain model

Customer focused, knowledgable and friendly staff always available

Full access to your data in the format required - auditable, transparent and not influenced by asset, device or controller type