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Frank Jones, our CEO, in Business Reporter on building intelligence into retail with AI.

AI is changing retail operations, but its greatest value isn’t in replacing people or infrastructure. It’s in helping organisations make better operational decisions by applying intelligence to the systems and data they already have.

In this Business Reporter article, Frank Jones, CEO of IMS Evolve, explores why the future of retail lies in operational intelligence rather than hardware replacement. He explains how AI, combined with real-time operational context, enables retailers to identify inefficiencies earlier, optimise existing assets and improve performance across complex estates at scale.

Read the full article here.